Food in the freezer is soft or thawing? Note whether the fridge section is cold, as that points the way.
Possible causes
- Door not closing due to ice or overloading
- Ice build-up on the evaporator
- Freezer fan fault
- Temperature setting
- Weak compressor
Safe first checks you can do
Safety: unplug the appliance and close the water tap before any check, and never open the outer casing or electronic boards yourself.
- Make sure the door seals
- Don't load above the limit line
- Listen for the fan when the door is open
Related parts
Freezer fanEvaporatorDefrost heaterCompressor
When do you need a technician?
Thick ice on the back wall of a No Frost freezer means the defrost system needs checking.
Frequently asked questions
How long does a freezer take to freeze after start-up?
Several hours depending on model and load; see the manual.
Related problems
Beko fridge making noiseBeko fridge leaking waterIce build-up in a Beko fridgeEError codes – Fridges