If you hear the motor running but the drum is still, the belt is likely broken. If the motor doesn't run at all, the issue is electrical.
Possible causes
- Broken drive belt
- Worn idler pulley or drum rollers
- Faulty motor or motor capacitor
- Excessively heavy load
Safe first checks you can do
Safety: unplug the appliance and close the water tap before any check, and never open the outer casing or electronic boards yourself.
- With power off, turn the drum by hand — very free rotation suggests a broken belt
- Reduce the load
Related parts
BeltIdler pulleyMotorRollers
When do you need a technician?
Replacing the belt requires dismantling the cabinet — leave it to a technician.
Frequently asked questions
Is the belt a wear part?
Yes, it wears over time, especially with repeated heavy loads.