If the door won't latch or drops hard when opened, the problem is the latch or the side springs and cables.
Possible causes
- A rack sticking out blocks closing
- Worn latch or catch
- Broken door cable or spring
- Built-in unit misaligned in the cabinet
Safe first checks you can do
Safety: unplug the appliance and close the water tap before any check, and never open the outer casing or electronic boards yourself.
- Push racks fully in
- Make sure nothing blocks closing
Related parts
Door latchDoor springsHinges
When do you need a technician?
Springs and cables are under tension — don't attempt to replace them yourself.
Frequently asked questions
Why does the door drop hard?
Usually a broken cable or spring on one side.
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